Privacy Policy
Last Updated: 16 January 2026
1. Introduction
Welcome to Moffat Automotive ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently, in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
This Privacy Policy describes how we collect, use, process, and distribute your information, including Personal Information (as defined below) used to access this Website and our services.
2. Who We Are
Company Name: [Your Registered Company Name]
Physical Address: [Your Physical Business Address]
Website: [Your Website URL]
Information Officer: [Name of Business Owner or Appointed Officer]
Email: [Email Address for Privacy Queries]
3. The Information We Collect
We collect and process your Personal Information mainly to contact you for the purposes of understanding your requirements and delivering our products to you. For this purpose, we will collect contact details including your name and organisation.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
The information we collect includes:
Identity Data: Name, surname, title.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Bank account and payment card details (Note: We use third-party payment gateways like [e.g., PayFast/Yoco] and do not store your full banking details on our servers). Please contact the third-party payment gateways should you require their privacy policies.
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
4. How We Use Your Information
We will use your Personal Information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.
Our purposes include:
Order Fulfilment: To process and deliver your orders (delivering goods to you).
Communication: To notify you about the status of your order or customer support queries.
Security: To verify your identity and prevent fraud.
Marketing: To provide you with information about products or services we think you may like.
-
Note: We will only send you direct marketing communications if you are an existing customer or if you have opted in to receive them. You may opt-out at any time.
5. Disclosure of Information (Sharing)
We may disclose your Personal Information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the POPI Act.
We may share your data with:
Payment Gateways: (e.g., PayFast, Yoco, Peach Payments) to process your payment.
Courier Services: (e.g., The Courier Guy, Dawn Wing) to deliver your goods.
IT Support & Hosting Providers: Who assist us in maintaining the website.
We may also disclose your information where we have a duty or a right to disclose in terms of law or industry codes, or where we believe it is necessary to protect our rights.
6. International Transfer of Personal Information
Some of our service providers (e.g., cloud storage, email servers like Google or Microsoft) may be situated outside of South Africa. In this case, we will ensure that the third party is subject to a law, binding corporate rules, or binding agreement which provides an adequate level of protection effectively similar to POPIA.
7. Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Our security measures include:
Our website is run through Wix, their security measures can be obtained by contacting them.
Password-protected databases.
Restricted access to personal information for employees who need it to perform their job duties.
8. Your Rights: Access to Information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the email address provided in Section 2 and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
9. Correction of Your Information
You have the right to ask us to update, correct, or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you.
10. Cookies
This website uses cookies to provide you with a better user experience. A cookie is a small text file that is stored on your device (computer, mobile phone, or tablet) by a website. Cookies cannot be used to run programs or deliver viruses to your computer.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
11. Changes to this Notice
We reserve the right to update this Privacy Policy at any time. All changes will be posted on this page.
12. Contacting the Information Regulator
If you have any complaints about this policy or our compliance with POPIA, you can contact the Information Regulator of South Africa.
General Enquiries: enquiries@inforegulator.org.za
Complaints (POPIA): POPIAComplaints@inforegulator.org.za
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
13. Exclusion on transaction relating to motor vehicles
Please note that this site merely showcases the motor vehicles sold by or through Moffat Automotive and is not meant for any transactions relating to the sale of motor vehicles. This should be done directly with Moffat Automotive's representative and separate contact(s) and policies will apply to such transactions.